Access path: Analytics → Transactional Messages |
The results for transactional messages show the delivery status for all messages sent as a unit to contacts. A transactional message is an automated message sent after an action from a contact or a trigger event. It is sent to only one recipient at a time.
A transactional message can be realized in different contexts, such as an opt-in or an update process in which a confirmation message is sent. The sending could also be programmed with web services (API). In the case of an automated campaign, the results could be considered for transactional messages if there is no targeting (batch sending) and if an event triggers the sending to one contact at a time.
Other examples of processes that send single messages:
- Contest forms
- Event forms
- Prospection forms
- Operational links in emails
- Personalized processes built by our team for your specific needs
The transactional messages results show whether your messages are successfully delivered to the recipient and allow you to troubleshoot any issue. For instance, if you’ve configured a web service to send a message to your contacts, you can verify the status of these messages and identify any issues. A test sending is generated as a transactional message.
About the "Production error" status
This type of delivery failure generally occurs in a message with personalized and dynamic content that cannot be displayed to a contact.
Examples of production error causes:
- Use of a personalization field that isn’t part of this project
- Absence of a subject line or recipient details (name or email)
- Absence of a message content
- Programming errors
- Message containing programming that encapsulates a request which is inactive or contains errors
Please check the corresponding message for an error. If you need assistance to fix the issue, our support team is here to help.
About the "Message redirected to" result column
These are generally the tests sent during the editing phase. In the test interface, you selected a preview for contact, but the message is sent to you as a test as if you were the contact selected, but it is redirected to your email or number.
→ Learn more about email tests