Lifting the Quarantine

Lifting the quarantine for a contact lets you restore the contact's status to be eligible to receive messages.

It is important to know that correcting an invalid email address or phone number automatically lifts the quarantine for that channel.

Lifting quarantine could affect your sender's reputation. For instance, if you lift the quarantine without changing the contact's email in the profile, chances are this address will be quarantined again when you next send messages.

How To

In the profile of the contact in quarantine, you have the option Lift email quarantine or Lift SMS quarantine, depending on the case:It is that simple!