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Activating/Deactivating a Contact

In the contact's profile, you can manage manually the sending status for that contact. You could need to deactivate a contact in some cases, such as a verbal or written request from the contact. 

To receive communications, the contact must respect the following conditions:

To manage contacts' consents, it is recommended to use a consent centre to add filters to the sendings.


Activate/Deactivate a Contact

To activate or deactivate a contact manually, click on the button at the upper right of the contact's profile:

If the contact is deactivated, you will see the Activate option instead. When the contact is deactivated, communication channels will all display a red X. Before reactivating a contact, make sure you really have the authorization. Was there a reason for the deactivation (for example, a verbal or written request from the contact)?


Results

You can consult details on the sending status for the contact looking in these two places:

The contact could be deactivated with one of these methods: 

  • Opt-out using an opt-out link in a message
  • Manual deactivation by a user in the project
  • Import of a new list
  • Request with web service (API) after a spam report
  • Update with a form

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