Account settings and message authentication

Dialog Insight has always been at the forefront in offering measures to protect businesses and their reputations when using our platform. Whether it is message authentication measures such as DKIM and DMARC, setting up secure custom domains to protect your forms and processes, or using dedicated IP addresses to isolate your reputation, all the tools are at your disposal to ensure optimal performance.


We have also introduced a subdomain delegation offering that allows you to hand over responsibility for a subdomain to Dialog Insight with a single DNS entry. This makes it easier than ever to ensure optimal account configuration with minimal effort on your part. For our new customers, this approach is now part of the onboarding process, ensuring that proper configurations are in place from the beginning.


Configuration discrepancies for long-time customers 


Previously, these measures have not always existed. Dialog Insight has been in business for over 20 years and these measures have come along the way and many companies have been working with us since the very beginning! Many of our clients have implemented the new measures as we have announced them, it has not been uniform, and there is catching up to do for many accounts.


The situation is becoming increasingly more important as message filtering and reputation systems of major ISPs and email services (Google, Microsoft, Yahoo, ...) are evolving. As a result, proper authentication of messages is now a critical element, and a message transmitted without a DKIM signature will definitely be at risk of delivery problems.


Goal: bring all customers up to speed


Our team has started a major upgrade campaign in the last few months. As soon as an intervention on a project is done with a client, the configurations are reviewed, and we assist the client in upgrading to modern standards if there are missing configurations.


In the next few days, warnings will also start to appear in the platform when certain configurations are incomplete. The first case concerns DKIM signatures, two changes are added:


First, in the message editor, a warning if the chosen sender uses a domain you do not have a DKIM signature configured:


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Second, in the summary of an email campaign, a new table of results by sender domain used in the campaign. This table lists all the senders chosen during the campaign (there will be more than one if the message uses a dynamic sender) and displays in red the domains for which no DKIM signature was available:


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Currently, these will just be warnings that will have no impact on your campaigns. In a few weeks, however, DKIM signature will become a standard requirement for all new customers, as our new onboarding process ensures full configuration from the beginning.


Our team will continue to work with existing customers to complete their configurations and as your configurations are completed, DKIM authentication will become mandatory in your accounts. This will ensure that in the future, simple typos do not cause major delivery or reputation issues for your email campaigns.


More than ever, message authentication, the use of custom domains, and other measures are critical to ensuring the delivery of your messages and maintaining your reputation as a sender. If your configurations are incomplete, contact our team to help you standardize everything, the effort is well worth it.



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