Defining the Time Zones

Modified on: Fri, 12 May, 2023 at 12:53 PM

About Time Zones

You may configure the time zone for the account, projects or contacts. Configuring the time zones is not required, but checking if those used as default are appropriate for your situation and needs is recommended. The time zone of your project will impact the delivery time of planned mailings and automated exports.

Where time zone support is enabled and a time zone other than that of the application is selected, mailing results will also be shown using the time zone chosen for the project. When time zones are not supported, Dialog Insight server time is used (Montreal time).

If no time zone configuration is performed in the application, either for the company or the project, the default time zone used is the system's time:

American platform (app.dialoginsight.com) : (UTC-05:00) East (U.S. and Canada)
European platform (app.mydialoginsight.com) : (UTC±00:00) GMT

For other accepted time zones, download the Excel file of valid codes.

**Note that these time zone codes are listed based on Daily Saving Time (DST) standards. Therefore, the same UTC can be assigned to different cities, as they do not change time at the same moment or do not apply DST at all.

Why use a time zone other than the default?

Using a time zone different from the one used by the application gives you the ability to send messages and plan automated extractions as per your time zone or any other time zone if your company has offices worldwide or clients in different regions. Furthermore, all message-related results will be shown according to that same time zone. If your contacts are in a different area, setting their time zone according to their region may be relevant.

Once you have set the time zones inside your project, you can use them in your planned messages.

Set the Account Time Zone

During the initial configuration of your account, you may have chosen a time zone. Here is how to consult or change it:

Set the Project Time Zone

The project default time zone is inherited from your enterprise account . If you wish to change it for your recently created project, follow these steps:

The option Allow to send messages based on contacts' local time enables sending messages at the contact's local time. Hence, the recipient receives them at the planned time, according to his respective time zone. For example, if you choose to send a message at 8 am in your local time, the contacts will receive it at 8 am, but in their own local time.

Set the Time Zone for a Contact

The default time zone for a contact is the same as the project. For a contact to receive a message at the same time as you, but for his time zone, it needs to be set in his profile. Beforehand, the option Allow to send messages based on contacts' local time (see the previous section on the project's time zone).
For example, if you enable this option and choose to send a message at 8:00 am at your local time, contacts will receive it at 8:00 am at their local time. In general, providing a time zone for your contacts is through import or forms (opt-in or profile update), but you may change it later. You may do it with a new import or profile update form. Or, you may adjust it manually, one contact at a time, directly in the contact profile: