Calculating the Score for All Contacts

Calculating the score can be done on demand, whenever you want it, and can also be set to be done automatically at a set frequency and time.

Access Path

> Configuration > Contacts > Score > Calculation tab

 How To

1. In the Calculation page, click on Calculate now.

It is important to know that the score is displayed in the application when the first score calculation is performed; it is therefore important to perform this first calculation, even if you have set an automatic calculation each week. If a first calculation is not done, no score will be shown.

1. In the Automated calculation section, specify the calculation frequency and time(s) as well as the application time zone.
2. If you want specific users to be informed if an error occurs, select the desired users in the related section.